A solid IT background with a focus on network support, both remote and on-site, is required. The System Administrator should be comfortable working within a team and independently, with excellent communication and documentation skills at all levels. Strong interpersonal skills and customer service abilities are essential, as the candidate will work with various businesses, technologies, applications, and individuals.

Being able to multitask in a fast-paced environment and demonstrating initiative, ownership, and exceptional follow-through skills are crucial. The candidate should have a positive attitude, self-motivation, and the ability to work effectively with minimal supervision.


    • Solid experience with Windows 7, 8, and 10 operating systems and strong knowledge of Mac OS desktop operating systems.
    • Experience maintaining and supporting on-premises Windows servers, including Server 2010, 2013, 2016, and Office 365.
    • Knowledge and understanding of mail flow troubleshooting, TCP/IP, and security best practices.
    • Experience with VPN remote implementation, troubleshooting, and problem resolution.
    • Experience with Active Directory and Group Policies.
    • Experience with Azure AD, Azure Backup Tools, and Microsoft 365 stack.
    • Familiarity with backup and recovery software and methodologies within Datto, Veeam, and Microsoft Azure.
    • Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations.
    • Patience, empathy, confidence, and customer service skills. You will work with various businesses, technologies, applications, and personalities.
    • Solid IT background focusing on network support and remote and onsite support.
    • Ability to work effectively within a team as well as independently.
    • Excellent communication (verbal and written) and documentation skills at all internal and external levels, interpersonal, and time management.
    • Ability to multitask in a fast-paced environment.
    • Talented interpersonal abilities to build rapport with customers and teammates.
    • Self-starter with a positive attitude.
    • Strong sense of initiative and ownership over work.
    • Exceptional follow-through skills.
    • Ability to work effectively and complete assigned tasks with minimal supervision.


    • Bachelor’s degree.
    • Three or more years of relevant experience, which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.
    • Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
    • Previous experience providing onsite and remote/phone support in a fast-paced, high-volume environment.
    • Understanding of and a background in working within the IT-managed services provider business model, particularly in an IT support role.
    • Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
    • Knowledge and experience working with Microsoft Office 365, Microsoft Azure, and other cloud service offerings.


    • Should be willing to accept a long-term work-from-home arrangement.
    • Should be amenable to a permanent night shift schedule.
Apply Now