Frequently Asked Questions

Kickstart your journey with ScalableOS by scheduling an introductory call with us. We’ll walk you through the framework of our Philippines staffing solution tailored to meet your specific needs. Once you’re ready to hire your first offshore team member with us, we’ll swiftly send over our standard agreement for hassle-free e-signature. Your seamless partnership with ScalableOS starts here.

Experience the power of the Philippines. Harnessing the linguistic prowess of a nation where English is not just spoken but mastered, coupled with an unparalleled talent pool of seasoned professionals. Benefit from our cost-effective solution without compromising on quality or oversight. With 24/7/365 operations, your business is in good hands at all times.

Unlock simplicity with our transparent pricing structure. Your total cost consists of two components: the employee cost, which includes a client-approved monthly base compensation, benefits, and statutory requirements, complemented by the final component, a fixed solution fee.

Benefits & Statutory Requirements: We handle employee benefits and ensure compliance with local regulations.

Fixed Solution Fee: This fee covers a wide range of services, including:

  • Unlimited Bespoke Talent Sourcing: Our team finds qualified candidates who precisely match your requirements.
  • Endless Candidate Profiles: Explore unlimited pre-screened profiles until you find the perfect fit.
  • Comprehensive HR Support: We handle legal documentation, background checks, performance reviews, and payroll, ensuring compliance.
  • IT Equipment & Support: Brand-new workstations, backup internet, and more to equip your team for success.
  • Ongoing Client Support

With ScalableOS, you maintain complete control over hiring decisions and compensation
approvals, supported by our data-driven guidance at every step. Our team will provide a
transparent cost estimate, clearly outlining the total monthly costs, so you have a precise
understanding of your team member’s compensation.

TALENT RECRUITMENT

Experience personalized recruitment at its finest. Our dedicated team meticulously sources outbound candidates, aligning seamlessly with your job descriptions and specifications. From skills and education to cultural fit and cost range, we provide an unlimited stream of prescreened candidates until you find your perfect match.

Speed meets precision with ScalableOS. Expect a shortlist of top candidates within 1 – 2 weeks, with seamless talent acquisition in just 30 to 45 days. Whether immediate or with notice, rest assured of a streamlined process from start to finish.

Your vision, our mission. We curate candidates who not only meet but exceed your expectations. With a rigorous selection process based on your job requirements, you’re empowered to choose candidates you’d enthusiastically hire for your main office.

At ScalableOS, dedication is non-negotiable. Our policy ensures unwavering commitment from our staff, prohibiting moonlighting or mingling with competitors. With us, your business receives undivided attention and unparalleled professionalism.

Crafted for success, our candidates undergo stringent selection processes to match your requirements seamlessly. While we don’t provide training, we assure you of candidates ready to contribute from day one, aligning perfectly with your staffing strategy and growth objectives.

CLIENT SUPPORT

Your success is our top priority at ScalableOS. That’s why you’ll have a dedicated Client Success team available through clientsuccess@scalableos.com This team will provide personalized guidance and support, helping you navigate onboarding and address any concerns. Rest assured, you’ll always have a knowledgeable, responsive team focused on ensuring a frictionless and successful experience with us.

You will have access to our Client Onboarding Roadmap, which outlines each step of the process. It begins with a kickoff call to align your specific goals and requirements. From there, we ensure a seamless team setup, handling all compliance, technology, and security needs. Throughout the onboarding journey, you’ll receive ongoing support from a dedicated Client Success team, ensuring your offshore team is fully prepared to start quickly and efficiently.

At ScalableOS, you can expect dedicated support to help you achieve your business goals. We provide access to essential resources and assist with growth strategies and management best practices. Additionally, we conduct quarterly business reviews to assess progress and align on future objectives, ensuring your partnership with us remains effective and beneficial.

TECHNOLOGY AND SECURITY

Your success is our top priority at ScalableOS. That’s why you’ll have a dedicated Client Success team available through clientsuccess@scalableos.com This team will provide personalized guidance and support, helping you navigate onboarding and address any concerns. Rest assured, you’ll always have a knowledgeable, responsive team focused on ensuring a frictionless and successful experience with us.

We take security and compliance seriously and address them in several ways:

Custom IT Setup:
We closely collaborate with you to determine the ideal hardware specifications, ensuring your
team member is well-equipped for success. If no customizations are required, we provide our
standard workstation setup at no additional cost. Once confirmed, we handle the setup and
deployment of all necessary hardware, audit network connectivity, and perform thorough
functionality checks to ensure a fully operational work environment. Should your team require
specialized equipment beyond the standard package, we can source it locally and provide a
transparent quote.

Internet Audit:
We ensure stable and secure internet connections for uninterrupted work. Employees are equipped with backup internet devices, and we test their internet reliability before they start.

Robust Security Protocols:
We protect your information with strong security measures, including data encryption with Microsoft Intune and access controls. Our endpoints are secured with Bitdefender GravityZone for advanced threat protection and real-time monitoring.

Regular Security Audits:
We conduct regular security audits, focusing on endpoint protection, advanced threat detection, and proactive defense to maintain a robust security posture.

Compliance Expertise:
We ensure compliance with Philippine and international regulations, including the Data Privacy Act (DPA), providing you with peace of mind in a dynamic regulatory environment.

Yes, we provide brand-new workstations with:

  • Dell Latitude laptop
  • External monitor for increased productivity
  • USB headset for clear communication

Ready to delve deeper into the world of ScalableOS? Schedule a call with us today.

Our average time to go live is 45 days. The two components of launch that take the majority of this time is recruiting, and employee notice to their existing employer. The recruiting process generally takes about 2 weeks and moves quickest if we obtain quick turnaround with feedback from client interviews. After that, we anticipate whomever you select for hire will need to give their existing employer the mandatory 30 days notice. If you need to launch your team in less than 45 days, we have numerous methods to decrease the typical timeframe. We’ll work this into our strategy during the initial consultation.
No. All employees hired for you are legally employed by Scalable OS. We are your vendor.
No. Your evolving business needs and initiatives will dictate the size of the team you need to build. We want to position ourselves to support those strategic initiatives, not hold you to arbitrary minimums.
We’ll work closely with you to ensure your staff meet the performance metrics you set forth. If they do not meet or exceed those expectations, our HR team will deliver the required written warnings to the employee and terminate their employment if necessary.

No. Our model has dedicated seats that is used only by your staff. No other employee uses that seat or PC. We’ll ensure your team sits together and any other nearby client has no conflict with your business. We’ll keep you in the loop!

Absolutely! It’s common for our clients to travel to Manila and work close with their Philippines staff. We’ll set you up with a desk, training/conference room, and anything else you need to make it a productive trip. Let us know and we’ll provide guidance on travel accommodations as well.
No. English is an official language (alongside Tagalog) in the Philippines. The government operates in English. Any candidates you’re provided during the hiring process will speak English proficiently.
That almost never happens, but it you need to shut your Philippines team down for any reason, we’ll work with you to do so easily. There is no minimum contract length that we’ll hold you to. You’re free to build your team up as large as needed, or wind it down completely, at any time that you choose.
Our operation is 24/7/365. The majority of our clients hire for their US business hours, which is the night shift in the Philippines. This is very typical in the Philippines and is a non-issue. Any candidates you’re provided during the recruitment process are fully aware it’s a night shift position. If you need to hire for US nights or swing shift, day time in the Philippines, that’s fine as well.
No. We’ll use your job description to search for candidates at no cost to you. We’ll continue the process as long as needed to ensure we get you the right candidates. You make the hiring decision, not us. Hold out for the right person, someone you would enthusiastically hire if they were sitting right in front of you stateside.
No. Our Philippines corporation is 100% US owned and you’ll be invoiced out of our US entity.

We’re passionate about helping our clients scale faster by unleashing their full growth potential!

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Company
Solutions
Locations
  • Asia Pacific
  • Makati, Metro Manila, Philippines

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