Who says your managed service provider (MSP) can’t be in two places at once?
While your competitors are offline, your offshore team could be resolving tickets and scaling services in real time. This kind of instant, round-the-clock support is why offshoring has evolved beyond cost-cutting solutions—today, it’s a strategic advantage for MSP companies looking to boost efficiency, expand capabilities, and deliver customer care day and night.
From scalable operations to seamless IT service delivery, the benefits of offshoring are hard to ignore. In the global stage, the Philippines continues to lead the pack with its highly skilled IT talent, strong English proficiency, and mature outsourcing infrastructure.
This guide reveals how offshoring to the Philippines can help your MSP deliver faster, smarter, and more flexible IT solutions.
Why the Philippines is Ideal for Offshoring MSP Services
The Philippines has established itself as a global expert in the information technology and business process management (IT-BPM) sector, making it conducive for offshoring MSP services. With over 1.7 million Filipinos employed in the industry, the country offers a vast pool of professionals with top-notch skills in technical support, IT service delivery, data management, and more.
One of the country’s greatest strengths is its strong English proficiency—vital for customer-facing roles like helpdesk support, sales, and service desk administration. Coupled with a 97% literacy rate, Filipinos employed in IT-BPM meet global client expectations for a well-educated and communication-ready workforce.
Given its geographic and strategic location, the Philippines enables 24/7 support for US and European clients while also offering overlapping hours with Australian businesses. A flexible time zone allows MSP companies to maintain continuous operations, rapid incident response, and efficient service scalability.
Key MSP services—from cybersecurity to cloud support and administrative functions—are not only reliable but also affordable, thanks in part to the country’s lower cost of living and well-developed outsourcing frameworks.
Ranked 22nd globally and 2nd in Asia for outsourcing destinations, the Philippines continues to gain momentum with strong government support and steady investments in technology infrastructure.
You only need to partner with a reputable Filipino outsourcing company to deliver world-class MSP services efficiently, effectively, and competitively.
6 Key Services MSPs Commonly Offshore
Not every MSP task needs to stay in-house, especially if it’s slowing your team down or straining your resources. Offshoring select MSP functions can boost productivity, improve service continuity, and free your core team to focus on higher-value work.
Whether you’re a startup or an established enterprise, these essential MSP services for offshoring let you stay ahead in business:
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Tier 1 and tier 2 IT helpdesk support
Routine troubleshooting and first-level issue resolution are ideal for offshore teams. Skilled agents manage user tickets, provide remote assistance, and escalate complex issues to tier 3 experts for high-impact, 24/7 MSP services.
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Network monitoring and infrastructure management
Offshore teams can continuously monitor client networks around the clock, proactively detecting and resolving performance issues, bandwidth bottlenecks, or outages—often before the client notices.
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Cloud service provisioning: AWS, Azure, etc.
Need help setting up, configuring, or managing cloud environments? Offshore teams with cloud certifications can support your AWS, Azure, or hybrid infrastructure without the overhead costs of full-time, in-house specialists.
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Endpoint security and patching
Protecting devices and updating software is time-consuming but critical. Offshore security teams can handle patch management, antivirus updates, and real-time threat detection to keep your clients safe.
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Customer onboarding and service desk administration
You can create frictionless client experiences from day one by offshoring user account setup, software installations, access controls, and general administrative MSP tasks.
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Backup, disaster recovery, and NOC tasks
Offshoring your network operations center (NOC) functions enables continuous backup monitoring, disaster recovery readiness, and swift response to infrastructure alerts—all vital to maintaining uptime and client trust.
How to Choose the Right Offshore Partner
Working with the right IT outsourcing company is key to reducing operational risks and maximizing the efficiency, scalability, and overall value of your MSP’s offshoring initiatives. Here’s what to look for when choosing your offshore partner.
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MSP-specialized providers like ScalableOS
Selecting an offshore partner that specializes in MSP services is crucial. Providers like ScalableOS understand the unique workflows, technologies, and service-level agreements that MSP companies require. The right party ensures your offshoring efforts align with business goals and customer expectations.
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Local compliance, data privacy policies, and ISO certifications
Your offshore partner must comply with local labor laws and international data privacy regulations, such as GDPR or HIPAA. Look for certifications like ISO 27001, which signal a strong commitment to robust information security management. Such measures reduce legal risks, protect data integrity, and uphold your MSP’s reputation in a highly regulated industry.
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Robust recruitment pipelines and technical screening
A thorough recruitment process backed by rigorous technical screening ensures your offshore team has the right skills and mindset. The best providers thoroughly evaluate candidates’ technical expertise, problem-solving abilities, and cultural fit to guarantee they can deliver the quality you expect.
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Knowledge transfer frameworks and onboarding playbooks
Effective offshore partners use documented training programs, detailed playbooks, and clear communication protocols. These best practices enable faster ramp-up times and consistent performance. They’re also helpful in closing knowledge gaps so offshore staff can confidently manage tasks and uphold service standards from day one.
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Experience supporting US, Australian, Canadian, or European MSPs
Offshore partners who are experienced in working with your target markets understand regional business hours, cultural nuances, and regulatory environments. They utilize their experience for smoother communication, better workflow alignment, and higher service quality—critical for successful global MSP operations.
The Offshore Edge: MSP Success Starts Here
Offshoring your MSP services to the Philippines gives you access to a skilled, English-proficient workforce, cost-effective operations, and round-the-clock support. These factors are essential for scaling your MSP company efficiently.
With the right offshore partner—one that specializes in MSPs, adheres to strict data privacy and labor regulations, and provides strong recruitment and onboarding frameworks—you can minimize risks and elevate your service quality.
ScalableOS is a trusted IT outsourcing company with proven MSP expertise in supporting US and global clients. Explore our offshoring solutions to see how we can drive high-value results for your MSP. Ready to boost your MSP’s potential? Contact us today for a customized pricing plan tailored to your needs.
