At ScalableOS, our commitment to client success goes beyond delivering results—it’s about forging lasting partnerships and ensuring that every interaction adds value to your business. The Client Success Team is a cornerstone of this approach, working tirelessly to ensure that your experience with ScalableOS is not only seamless but also impactful. This team embodies our dedication to understanding your unique needs, addressing challenges head-on, and delivering solutions that drive real, measurable growth.
Our Client Success Team is integral to our operations, working behind the scenes to ensure that every partnership runs smoothly, and every client feels supported. They collaborate closely with all departments to provide a comprehensive and personalized experience that aligns with your business objectives. Whether you’re a new client or have been with us for years, our team is here to ensure that your journey with ScalableOS is marked by success.
Your Go-To Contact for Client Support
We believe in making things as frictionless as possible for our clients, and that’s why we’ve established a dedicated support team for all your needs. The Client Success Team is always ready to assist, whether you have a quick question, need to discuss an initiative, or exploring new ways to grow your business with ScalableOS. Simply reach out to them at clientsuccess@scalableos.com, and you’ll be connected with a team that understands your account and can provide the support you need.
This team of experts ensures that communication is streamlined, and you can focus on what matters most—your business. No matter what the request is, they are equipped to respond swiftly and efficiently, ensuring that your inquiries are resolved with the utmost care and attention.
Spotlight on Nikki: Driving Client Success at ScalableOS
Nikki Buan plays an integral role in the Client Success Team, consistently delivering exceptional support and value to our clients. With a strong background in client relations and a deep understanding of how to build collaborative partnerships, Nikki has been instrumental in aligning U.S. business objectives with the strengths of Filipino talent.
Nikki is committed to making every offshoring experience smooth, strategic, and successful. Her ability to align client goals with tailored solutions, along with her insight into U.S. and Filipino business cultures, ensures that each partnership thrives. From guiding clients through the offshoring process to working hand-in-hand with recruitment to secure the right talent, Nikki is a trusted resource at every stage. Our Client Success Team is stronger than ever with Nikki’s continued leadership and dedication.
The team remains focused on delivering proactive support, resolving challenges, and driving measurable results, ensuring your journey with ScalableOS is both effective and rewarding.
Driving Client Success: The Impact of Katrina Eusebio
With over 25 years of professional experience across the airline and offshoring industries, Katrina Eusebio continues to be a key force within the ScalableOS Client Success Team. Her deep operational expertise, client-focused approach, and leadership experience make her a trusted partner for both our clients and internal teams.
Katrina began her career in the airline industry, spending 15 years at Northwest Airlines (now Delta), specializing in operations, customer service, and team leadership. In 2015, she transitioned into the offshoring and remote staffing space, where she spent the last decade driving operational excellence in recruitment, account management, and client engagement.
What sets Katrina apart is her strength in building and sustaining long-term partnerships. She’s led diverse teams and managed client relationships across various industries, always focusing on performance alignment, proactive communication, and lasting impact. Her ability to bridge U.S. businesses’ needs with Filipino professionals’ talents will be instrumental in helping our clients grow.
Katrina is excited to collaborate closely with clients, understand their goals, and deliver solutions that drive success. She’s passionate about creating opportunities that empower Filipino professionals to thrive while staying close to home, making her a strong advocate for the meaningful connections we build through offshoring.
Her empathetic, transparent, and consistent approach to relationship building, combined with her holistic understanding of frontline service and backend operations, makes her a valuable asset to our clients and our internal teams.
With Katrina on board, our Client Success Team becomes even stronger in its mission to ensure that every partnership with ScalableOS is smooth, strategic, and success-driven.
