Reliable IT operations depend on constant visibility and rapid issue resolution. For U.S. companies running complex, distributed networks, maintaining uptime and performance around the clock is no longer optional; it’s essential. But assembling and retaining a full in-house NOC team is both expensive and resource-heavy.
At ScalableOS, we don’t deliver cookie-cutter teams or pooled resources. Instead, we assemble dedicated NOC teams designed to fit your infrastructure, monitoring tools, and operational priorities. Every specialist is recruited with your environment and role requirements to work within your systems. From recruitment to onboarding to ongoing HR management, we ensure your offshore NOC operates as a true extension of your IT department.
Here’s what our outsourced NOC services bring to your business:
Our recruiters specialize in technical roles and hand-pick NOC professionals to align with your needs—whether you require Tier 1 monitoring staff, Tier 2 escalation support, or Tier 3 engineering expertise. You don’t get generic agents—you get a team purpose-built for your infrastructure.
In most cases, NOC teams are ready within 6–7 weeks. We handle everything, from sourcing and vetting candidates to setting up secure workstations and onboarding them. Once operational, scaling your team up or down is simple and cost-effective.
Your offshore NOC team is trained to operate in the same platforms you rely on, whether it’s SolarWinds, PRTG, Nagios, Zabbix, or ServiceNow. They follow your escalation procedures, ticketing flows, and reporting requirements, ensuring consistency and continuity.
Whether you need just one Tier 1 analyst to cover after-hours monitoring or a complete 24/7 operations center, our model delivers flexibility without sacrificing quality. With average savings of 70% compared to U.S. hiring, you can redirect resources into innovation and growth.
We collaborate to understand your monitoring requirements, escalation workflows, and performance objectives—then create a tailored hiring plan.
Our recruiters source NOC professionals with the right skills and certifications. You review, interview, and approve final candidates.
We set up secure access, train your offshore team on your workflows, and launch operations—getting your NOC team running quickly and smoothly.
We support a wide range of helpdesk functions, customized to your business model:
“We have a great team thanks to the employees you sourced for us. The interviewing process was very easy, and you always provided a good selection of candidates. Your team is very attentive and gives us all the information we need. We’ve never had any complaints about the people you’ve placed with us—they fit in perfectly and are just as skilled as our in-house staff, sometimes even better. Working with you has been seamless and straightforward.”
Absolutely. We’ll help you start and expand into a fully tiered NOC as your needs grow.
Yes. Your offshore team works within your defined workflows, ensuring seamless collaboration and incident handling.
We recruit specialists with experience across widely used platforms such as SolarWinds, Nagios, PRTG, Zabbix, ServiceNow, and others.
Yes. Our model allows you to expand your NOC team efficiently while maintaining cost advantages and operational quality.
Let’s set up a call to review your current pain points and get you a simple and straight forward proposal.
We’re passionate about helping our clients scale faster by unleashing their full growth potential!
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