Cloud Storage Specialist

Reports To

Service Manager in US

Position Summary

The Cloud Storage Specialist will be responsible for provisioning and resolving issues with our iSCSI base SAN storage for the Greenlight Cloud. Additionally, this position needs to have a strong background with VMWare as their will also be responsible for configuring, monitoring, managing, and troubleshooting VMWare environment.

Essential Functions

  • Install, configure and manage iSCSI storage environment

  • Monitor and troubleshoot performance issues related to VMWare. Networking and the storage subsystems in the Greenlight Cloud.

  • Participate in on-call/afterhours support rotation which can include weekends

  • Participate in strategy and consulting meetings on technical matters – internal and external – for company and client interests

  • Administrative tasks such as ensure proper recording, documentation, and closure of work tickets, including time entries.

  • Maintain and update internal technical documentation of both company and clients

  • Preserve and grow knowledge of support procedures, products and services

  • Recommend procedure modifications or improvements

  • Utilize excellent customer service skills and exceed customer expectations

  • Maintain company provided tools and test equipment and ensure proper calibration and working order

  • Follow company processes and adhere to company standards

  • Maintain and meet applicable regulatory requirements

Knowledge, Skills, Abilities

  • 8 years+ experience working a data center environment

  • 8 years’ experience working on SAN based storage – implementation, design, troubleshooting.

  • 8 years’ experience working with VMWare to include installation, configuration, troubleshooting the following technologies:

    • ISCSI configuration

    • CLI management and automation

    • DRS management

    • HA configuration

  • Certifications Network+ or higher preferred

  • Advanced broad range technical troubleshooting and issue resolution skills and experience

  • Hardware: pc hardware, macs, printers, scanners, computer peripherals, mobile devices, servers

  • Software: Windows PC OS and Server OS, Citrix, VMWare, MS Office products, Mac OS

Experience and Education

A 4-year degree in a related field and 8 years in IT service with progressive responsibility. Relevant experience may be substituted for the education requirement.

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